About ReviewGlass
We help businesses and customers connect through verified, transparent, and human-checked feedback — making online trust measurable.
Our pledge: collect less, verify more, and give people context. Reviews on ReviewGlass carry clear verification status and timestamps so decisions can be made with confidence.
Trust & Governance
A clear, fair, and secure process designed to protect both consumers and businesses. These principles guide how we verify reviews and how we build our products.
Reviews must include verifiable proof of purchase (e.g., invoice or receipt) to ensure they reflect real experiences. Anonymous or unverifiable entries don’t go live.
Each submission is checked through a hybrid process — trained moderators supported by AI pattern analysis — to reduce fraud, spam, and automated content.
Every review shows its verification status and timestamp. Businesses can respond publicly for full accountability.
Data Ethics & Privacy
Our approach to data is simple: collect less, secure what’s necessary, and give users meaningful control. Privacy isn’t a feature — it’s a foundation.
Minimal collection
We only collect information required to verify purchases and keep reviews authentic.
Purpose-limited use
Data is used strictly to process, verify, and display reviews with clear context.
User rights
We support access, correction, and deletion requests where applicable by law.
No selling of personal data
We do not sell personal information. Period.
Retention with intention
We retain data only as long as needed for verification and legal requirements.
Encryption in transit & at rest
All sensitive data is encrypted using modern, industry-standard protocols.
Least-privilege access
Strict access controls and role-based permissions minimize risk.
Audit & monitoring
Operational logs and anomaly detection help us identify and respond to threats promptly.
Incident readiness
We maintain response procedures to investigate, contain, and notify as required.
We process review content and minimal metadata necessary for verification. Payment information is not stored by ReviewGlass.
Behind the process
We keep it simple and human. Here’s the high-level flow we follow to ensure every review is authentic and useful.
Invitations go to real customers after a confirmed purchase or account event. Each submission includes contextual metadata that helps us filter noise and reduce spam from the start.
Trained reviewers assess content while automated checks flag anomalies (duplicates, AI-generated text patterns, risky signals). Proof of purchase is required for approval.
Approved reviews go live with a visible status and timestamp. Businesses can reply publicly; disputed cases are re-evaluated to keep outcomes fair and transparent.
OUR PROMISE
Every review we publish represents a verified human experience — never bots, never shortcuts. Our mission is simple: make trust measurable, one review at a time.
